Email Marketing Strategy: Strengthen Customer Relations

What Is Email Marketing and Why Is It Still Effective?

Email marketing is a strategy of connecting with customers by sending messages via email, offering products, and increasing sales. Despite the growth of social media, email campaigns still provide the highest ROI (Return on Investment) among marketing channels. Every $1 invested in email marketing generates an average of $42 in revenue.

The power of email in building customer relationships is undeniable. Including email marketing in your digital marketing strategy will ensure long-term business success.

Building an Email List

A successful email marketing campaign starts with a quality email list. Building an email list organically is essential - purchased or rented lists are ineffective and may violate spam laws.

• Create lead magnets - Collect emails in exchange for valuable offers like free e-books, discount coupons, and webinars.
• Pop-up forms - Place email subscription forms at strategic locations on your site.
• Landing page - Create a dedicated newsletter subscription page.
• Social media - Direct traffic from social media channels to your email list.
• During checkout - Offer email subscription during the purchase process.

Building a professional website enables creating optimal forms for collecting emails.

Types of Email Campaigns

Newsletters

Newsletters are informational emails sent regularly. Share new blog posts, company news, industry trends, and useful content. Sending weekly or monthly newsletters keeps customer relationships strong.

Promotional Emails

Discount, special offer, and campaign emails are the type of email campaign that directly impacts sales. However, sending excessive promotional emails increases the unsubscribe rate.

Abandoned Cart Emails

One of the most effective types of email automation in e-commerce. Automatically send reminders to customers who added products to their cart but didn't complete the purchase. These emails provide an average 10-15% conversion rate.

Welcome Series

An automated email series sent to new subscribers introduces your brand, offers value, and encourages the first purchase. A 3-5 email welcome series lays the foundation for customer relationships.

Email Automation

Email automation is a system that sends automatic emails based on specific triggers. Platforms like Mailchimp, Brevo (Sendinblue), and ActiveCampaign simplify this process. Types of automation:

• Behavior-based - Sending emails based on customer behavior on the site.
• Time-based - Automatic sending at set intervals (drip campaigns).
• Segmentation - Dividing customers into groups and sending personalized content.
• Personalization - Creating personalized emails using customer name and previous purchases.

Effective Email Design

The success of your email campaign largely depends on design. Mobile-friendly design (responsive), clear CTA buttons, professional images, and readable text are essential. UI/UX design principles should also be applied in email design.

The subject line determines the open rate of the email. Find the most effective subject lines through A/B testing. Emojis, numbers, and urgency-creating expressions increase open rates.

Email Marketing Metrics

Track these metrics to measure the effectiveness of email marketing campaigns:

• Open rate - Email open rate. A good rate is between 20-25%.
• Click-through rate (CTR) - Link click rate. 2-5% is considered good.
• Conversion rate - The conversion rate, the percentage of completing the target action.
• Unsubscribe rate - Should be below 0.5%.
• Bounce rate - The ratio of undelivered emails.

Conclusion

Email marketing, when implemented with the right strategy, is the most powerful customer relationship channel. Sending newsletters, building email automation, and optimizing email campaigns will ensure sustainable business growth. Contact 166tech and let us professionally build your email marketing infrastructure.